The practice has caused some, like YouTuber SpaceRex, to stop recommending Western Digital drives for the foreseeable future.
A spokesperson said the "WDDA monitoring and testing subsystem is developed by Western Digital, including the warning after they reach a certain number of power-on-hours." Advertisement Synology confirmed this to Ars Technica and noted that the labels come from Western Digital, not Synology. Please consider to replace the drive soon." There seem to be no discernible problems with the hard drives otherwise. The recommended action says: "The drive has accumulated a large number of power on hours the entire life of the drive.
WDDA is similar to SMART monitoring and rival offerings, like Seagate's IronWolf, and is supposed to provide analytics and actionable items. “Warning,” your NAS drive’s been on for 3 yearsĪs users have reported online, including on Synology-focused and Synology's own forums, as well as on Reddit and YouTube, Western Digital drives using Western Digital Device Analytics ( WDDA) are getting a "warning" stamp in Synology DSM once their power-on hours count hits the three-year mark. Now, some are saying they won't use or recommend the company's hard drives anymore. Western Digital already had a steep climb to win back NAS customers' trust after shipping NAS drives with SMR (shingled magnetic recording) instead of CMR (conventional magnetic recording). The practice's revelation is the last straw for some users.
With no other factors considered for these automatic flags, Western Digital is accused of age-shaming drives to push people to buy new HDDs prematurely. That may be why some customers have been panicked, confused, and/or angered to see their Western Digital NAS hard drive automatically given a warning label in Synology's DiskStation Manager (DSM) after they were powered on for three years. When it comes to how long the drive has been active, there are backup companies like Backblaze using hard drives that are nearly 8 years old. When should you be concerned about a NAS hard drive failing? Multiple factors are at play, so many might turn to various SMART (self-monitoring, analysis, and reporting technology) data.
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